Tomorrow's Technology Today
  • 21-Jan-2018 to 30-Sep-2019 (EST)
  • Operations
  • St Henry, OH, USA
  • depending on experience
  • Salary
  • Full Time

full benefits available after probationary period (health, dental, vision, IRA, phone reimbursement)

Do you have a server in your house? For fun? Do you know how to spell 'Azure'? When you're not gaming are you playing with Azure AD and federation? Does the challenge of architecting and deploying a hybrid internal and remote workforce for a Client excite you? Can you also communicate? With people?  We're growing so fast we've got growing pains, and WE NEED YOU!

Tomorrow's Technology Today is a fast-growing Managed Technology Security and Services Provider with locations in St. Henry and Lima Ohio serving small and medium sized businesses from Van Wert/Lima to Greenville/Piqua and Berne, Indiana to Urbana and everything in between. We deliver worry-free technology that protects and grows our clients' businesses and are highly focused on customer service. Our goal is to build a great company with great people that deliver great results. Your efforts are noticed and appreciated, and you can make a real difference and impact!

We need a new member for our team. Intelligence, excellent communication, team-player, hard work, and ambition are given. To fit in, we are looking for someone who has a helpful/positive/can-do attitude, attention to DETAILS, a commitment to excellence, strives to do the right thing (reputation outweighs profit every time), is driven to constant improvement and has the right mix of confidence and humility. If this sounds like you then you've found the right place.

GENERAL SUMMARY for computer and network support:

The computer and network support technician is responsible for managing and maintaining our end client's networks. Ensuring client satisfaction and responsive, accurate results.  

Essential Duties and Responsibilities:

The computer and network support technician position is a key contributor to the success of working client tickets in person and on the phone along with tending to our depot service. This is achieved by quickly resolving tickets from calls, chats, or email along with, tending to the depot drop-offs.  This position is also responsible for monthly maintenance checklists and visits to the clients for small project installations.

Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent computer skills and knowledge in basic networking configurations.

Experience and demonstrated proficiency in Windows 10 and Office 365

Strong client relationship skills.

Ability to provide and maintain detailed documentation on each ticket.

Ability to remain in contact with the client thru the completion of the incident.

Strong organizational and creative problem solving skills as well as good planning and technical equipment troubleshooting skills required. 

Strong interpersonal skills, the ability to balance multiple tasks, and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job. Must be able to multi-task and operate in a fast paced environment while maintaining a disciplined approach to oversee clients' needs. The ability to understand the clients' requirements and plan the support strategy is essential. Must be able to solve both practical and complex problems and deal with a variety of factors in situations where only limited standardization exists. These problems must often be diagnosed remotely, so excellent listening skills, insightful questioning ability, and resourcefulness are required. 

Excellent listening and communications skills are required for interaction with coworks, clients, and vendors. The ability to communicate in English verbally and in writing is essential. Documents, phone calls, and email correspondence are all typical requirements of this position and must be effectively and professionally communicated. Also, the interpersonal and communication skills to support a wide variety of users and their technical needs are necessary.

Organized, DETAIL oriented and motivated. 

Problem-solving and planning abilities and the ability to meet reasonable deadlines. 

Professional level math skills are required in order to analyze and make smart cost effective recommendations for client issues.  (for example, we should not spend 3 hours on a computer hardware issue if the computer is five years old; but, can't always be telling the client to replace the computer.  It is a difficult line to walk.)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Tasks require walking, sitting, bending, reaching, mobility, and lifting (50 lbs). 

The person in this job must be able to drive and travel by air. A valid driver's license and driving record that is satisfactory to the Company must be demonstrated at hire and periodically after that. Having reliable transportation is a must as you will occasionally be required to visit client sites.

Ability to build positive and collaborative relationships. 

Willingness to develop professionally.  Continuing education is a must!

Ability to work with little supervision.

Expected Outcomes:

Success in the Help Desk Support technician position will be based on your ability to meet or exceed our client's expectations and by exceeding the SLA (Service Level Agreements) put in place for the various agreements. 

The team will be graded on the profitability of the client agreements and on the number of incidents that can be resolved before affecting the clients.

Educational/Vocational/Previous Experience Recommendations:

A+ Certification is preferred.

Security + Certification is preferred.

Microsoft Certified Professional (MCP) is preferred.

Microsoft Certified Systems Administrator ("MCSA") Certification preferred

2+ years' experience in computer network management is required

Valid driver's license and reliable transportation is required (occasional client visits are required)

Working Conditions:

Professional office environment.  This is a very conservative atmosphere; we have very conservative clients that expect us to look like them.  No tatoos can be visible; no body piercing except women may have pierced ears.  Unfortunately, if you have a problem with this, you will probably not be a fit.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.


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